# Sourcing and reorder requests

A request asks us to do something for you: find suppliers for new products (a sourcing request), or buy more of products you already have agreed prices for (a reorder). Your requests are under **Requests**; start one with **New request**.

## Sourcing request

Use a sourcing request for products you can't find on **Search**, or when you'd rather we found the supplier.

1. On **Requests**, click **New request**, then **Start a sourcing request** under **Source new products**.
2. Fill in the request details:
   - **Destination country**: where the goods go in the end.
   - **What are the goods for?**: **Dropshipping stock**, **Ship to me** or **Amazon FBA**.
   - **Needed by** and **Notes**, if you want.
3. For each product, enter the **Product name** and the **Quantity**, and give us either a **Product link** (from any website) or photos under **Photos**. You can also describe the specifications, such as colour, size, material or packaging, and add a **Target unit price (USD)** if you have one in mind.
4. Click **Add another product** for each further product, then **Submit request**.

Limits:

- up to 20 products in one request, with a quantity of up to 1,000,000 each, and product names of up to 200 characters;
- up to 5 photos for each product, as JPG, PNG or WebP files of up to 5 MB each;
- up to 100 photo uploads a day (days follow China Standard Time).

You can also start a sourcing request from **Ask us to source it** on your store's products ([Link your store products](https://docs.rephut.com/stores/products#find-or-source-a-product-you-don-t-have-yet)), on **SKUs to map** in **Orders**, and on **Needs your decision** ([Product decisions](https://docs.rephut.com/products/decisions)). The form is then filled in for you.

## Request statuses

| Status | What it means |
|---|---|
| **Submitted** | We've received your request. You can still withdraw it. |
| **In progress** | Our team is working on it. Your account manager may write to you on the request, under **Message from your account manager**. |
| **Quoted** | Your quote is ready: the request shows **Your quote is ready**, and **Review quote** opens it. See [Quotes](https://docs.rephut.com/sourcing/quotes). |
| **Completed** | You accepted the quote, or, for a reorder, we've created the purchase order. |
| **Cancelled** | You withdrew the request, or we cancelled it and the request shows why. |

![The Requests page with requests in different statuses](https://docs.rephut.com/images/requests-list.png)

When you decline a quote, or it expires before you decide, the request goes back to **In progress**. When we send a quote, you get a notification. If we cancel a request, it stays on your **To do** list for 30 days.

## Reorder request

A reorder buys more of products you have agreed prices for: the prices of quotes you accepted.

1. On **Requests**, click **New request**, then **Start a reorder** under **Reorder my products**. You can also tick products in **My products** and click **Reorder selected** (see [My products](https://docs.rephut.com/products#buy-again)).
2. Enter the quantity you need of each product. The table shows each product's agreed unit price, how many you have in our warehouse, and the subtotal.
3. Choose **What are the goods for?**, add notes if you want, and click **Submit reorder**.

A reorder can have up to 20 products. Products from **Search** without an agreed price aren't listed: add them to your cart from Search or from **My products** instead.

There's no quote for a reorder. Your account manager creates a purchase order at your agreed prices, and the request becomes **Completed** and links to it. Pay it as described in [Purchase orders](https://docs.rephut.com/sourcing/purchase-orders#pay-a-purchase-order).

## Withdraw a request

"Changed your mind? You can withdraw this request until we start working on it." While a request is **Submitted**, open it and click **Withdraw request**; it becomes **Cancelled**.

Once we've started on it, the portal says "This request is already being handled, so it can't be withdrawn. Please contact your account manager." In that case, contact your account manager.

While your account is on hold, you can't send new requests.