# Link your store products

Linking tells us which of your products to ship for each product in your store. A store order line whose variant is linked matches automatically. A line that isn't linked can still match by SKU; if neither works, the order waits for you as **SKU not mapped**.

## Sync your store's products

On the **Stores** page, click **Sync products** on the store's card. We read your store's products and variants and list them in the portal. Large stores take several rounds; the button keeps going by itself and shows its progress. If it stops before the end, it says "Still syncing — click Sync products again to continue." and the button reads **Continue syncing products**.

Products don't sync on their own. When you add products to your store, click **Sync products** again. After a full sync, variants that are no longer in your store leave **Not linked** and **Not fulfilled by us**; a linked one stays in **Linked**, labelled Removed from store.

Then click **Manage products** to open the store's products.

![A store's products in the portal: the Not linked list with a suggested product, and the Link, Not fulfilled by us and sourcing buttons](https://docs.rephut.com/images/store-products.png)

## The three lists

- **Not linked**: variants that still need a decision. Start here.
- **Linked**: variants linked to one of your products. **Unlink** removes the link; orders that already matched keep their product.
- **Not fulfilled by us**: variants you told us we don't ship. **Restore** puts a variant back in **Not linked**.

You can search all three by product name, option or SKU.

## Link a variant

For each variant in **Not linked**:

- If one of your products in **My products** has the same SKU, the row suggests it. Click **Confirm**. **Confirm all suggestions** links every suggested variant at once.
- Otherwise click **Link** and pick one of your products. You can only pick products that are in **My products**.

Variants of one store product that share a single SKU get no suggestion, so that different options aren't all linked to the same product. Link those one by one.

When you link a variant, orders that were waiting as **SKU not mapped** because of it are updated straight away; the message tells you how many. If a linked product is later removed from **My products**, the row says "Not in My products — orders won't use this link."

## Not fulfilled by us

Use **Not fulfilled by us** for store products we don't ship for you, such as gift wrapping. It only tidies the list: it doesn't change how orders come in. A store order that contains such a product still comes in, and that line shows as **SKU not mapped** unless its SKU matches one of your products. Edit the order to remove the line, or cancel the order if we shouldn't ship any of it.

## Find or source a product you don't have yet

If none of your products match yet:

- **Find by image** opens Search with the store product's image, so you can find a matching product and add it to **My products**. It's there when the variant has an image, and it counts towards your daily image searches. See [Search and the cart](https://docs.rephut.com/sourcing/search#search-by-image).
- **Ask us to source it** opens a sourcing request, filled in with the product's name, link and image. To ask for several at once, tick their rows and click **Ask us to source selected**; one request takes up to 20 variants. See [Sourcing and reorder requests](https://docs.rephut.com/sourcing/requests).

While the request is open, the row shows the request number. Once you accept our quote, the row lists the quoted products that are in **My products**, each with a **Link** button, so you can link the variant straight away.

## How store order lines find a product

For each line of a store order we try, in this order:

1. the variant's link, from this page;
2. the line's SKU: a SKU you added to one of your products in **My products**, our own SKU of a product in **My products**, or your SKU on your agreed price list.

If nothing matches, the line is **SKU not mapped** and the order waits in **Orders** until you fix it. See [Store orders](https://docs.rephut.com/stores/orders#fix-a-store-order).