# When you're charged

This page explains when money leaves your wallet and when it comes back. What you pay depends on your own prices and shipping rates: **Shipping rates** in the portal shows your shipping rates ([Shipping rates](https://docs.rephut.com/shipments/rates)), and **Statements** gives you a record of every charge.

## Purchase orders

A purchase order is what we buy for you. Its page shows what's still due. To pay it from your wallet, use the pay button on the purchase order and confirm. "Pays the full amount due. Your available balance includes any credit limit on your account." If your wallet doesn't have enough, top up first. The payment shows in **Wallet activity** as **Goods payment**. See [Purchase orders](https://docs.rephut.com/sourcing/purchase-orders#pay-a-purchase-order).

If we've agreed another way to pay with you, we record your payment on the purchase order instead.

When some items of a dropship order aren't in your stock, we may buy them for you: we pay that purchase order from your wallet when we place it, so keep enough in your wallet for orders that are **Waiting for stock**.

Purchase orders that auto purchase creates are paid from your wallet straight away if **Available to spend** covers them. Otherwise they wait for payment, and we pay them as soon as a top-up is credited that covers them. If one is still unpaid when its payment deadline passes, we cancel it and pause auto purchase. See [Auto purchase](https://docs.rephut.com/sourcing/auto-purchase).

## Shipments of your stock

When a shipment of your stock is waiting for payment, we can take its payment from your wallet; it shows in **Wallet activity** as **Shipment payment**. If we've agreed another way to pay, we record your payment on the shipment instead. See [Ship your stock](https://docs.rephut.com/shipments#pay-for-a-shipment).

## Dropship orders

For every dropship order you pay shipping and our handling fee. Money moves at three moments:

1. When we reserve stock for the order, we set aside the estimated shipping and handling, shown on the order as **Shipping set aside**. Nothing is charged yet. The new order form shows this amount before you place an order.
2. When we weigh the packed parcel, we charge shipping for its actual weight and size, with the order's shipping option at your rates (or the option we switch to if it can't take the parcel, see [Shipping and tracking](https://docs.rephut.com/orders/shipping#how-the-shipping-option-is-chosen)), plus the handling fee, and release the amount set aside. The order becomes **Ready to ship**. Its **Fulfilment** card shows **Shipping charged** and the total, and **Wallet activity** shows **Shipping** and **Handling fee**. If we weigh the parcel again before it ships, we charge or refund only the difference.
3. After the parcel has shipped, if the carrier bills us for a higher weight than we charged, we charge the difference as **Surcharge**.

## Awaiting payment

When we weigh a parcel and your wallet can't cover its shipping and handling, we don't take the charge. The parcel stays packed and the order shows **Awaiting payment**: "We've packed and weighed this parcel, but your wallet doesn't cover the shipping charge yet. Top up your wallet and we'll take the charge and ship it. To change the order, contact your account manager."

For this check we count **Available to spend** plus the amount already set aside for this order. The order's **Shipping payment due** card shows the weight we recorded, the estimated charge and how much to top up. "This is an estimate from the weight we recorded. We take the charge from your wallet just before we ship, so it can change slightly if shipping rates change before then."

You get a notification and an email. Top up, and once your top-up is credited, we take the charge just before we ship the parcel. A credited top-up first pays any auto purchase orders that are waiting for payment, oldest first, so top up enough to cover both. Meanwhile the amount set aside for the order stays set aside.

![An order awaiting payment with its Shipping payment due card](https://docs.rephut.com/images/order-awaiting-payment.png)

## Unpaid shipping charges

If an order stays **Awaiting payment** for too long, we release the stock we were holding for it, and the amount set aside. We decide how long that is, and the email we send then tells you. The order isn't cancelled. It stays under **Needs attention**, still shows **Awaiting payment**, and says: "We released the stock we were holding for this order because its shipping charge wasn't paid in time. The order hasn't been cancelled. Top up your wallet and contact your account manager when you're ready, and we'll check stock and pack it again."

## Refunds

Refunds go back to your wallet:

- If we cancel a dropship order after weighing it, or have to pack it again, we refund its shipping and handling as **Shipping refund** and **Handling refund**.
- If a purchase order is cancelled, or ends up costing less than you paid (for example because some goods didn't arrive), we return the difference as **Goods refund**.

## Statements

**Statements** downloads an account statement for any period of up to 366 days, as a PDF or an Excel file: choose the dates or a quick range, then click **Download PDF** or **Download Excel**. A statement shows your opening balance, every top-up, charge and refund, your purchase orders and your closing balance. "Statement dates follow China Standard Time (GMT+8)."

![The Statements page with the date fields and the PDF and Excel buttons](https://docs.rephut.com/images/statements-page.png)