SKU mapping

Your store and your own systems know products by your SKUs. Mapping each of your SKUs to one of your products lets orders and imported files find the right product by themselves.

Add your SKU

In My products, find the option's row and, under Your SKUs, click Your SKU. Type your SKU and click Add, or press Enter. While you type, the box suggests SKUs from your orders that are waiting for a product.

A product can have several of your SKUs, but each SKU belongs to one product. If the SKU is already on another product, the box asks whether to move it here; click Move to do so.

A SKU you gave us on a quote is shown as from quote and can't be removed here: it's part of your agreed prices.

To remove one of your SKUs, click the × on it. Orders that already found their product keep it; later orders with that SKU no longer match.

What mapping does to orders

When you add a SKU, orders on hold as SKU not mapped because of it are updated straight away, and the message says how many now use the product and how many still need other fixes. If many orders use the SKU, the message asks you to open the rest from Orders; Recheck on-hold orders checks them again. See Fix an order.

How an order line finds its product

For each line of an order, we look for the product in this order:

for an order from your store, the store variant's link (see Link your store products);
your SKU, mapped to one of your products here;
our own SKU of one of your products;
your SKU on your agreed prices, from a quote.

If nothing matches, the line is SKU not mapped and the order waits for you.

Other places to map SKUs

On Orders, the Needs attention tab lists SKUs to map: choose the product for each SKU. See Fix an order.
When you import a Shopify orders file, the preview lists SKUs to map, and your choices are saved as mappings. See Place an order.
Your own system can manage mappings through the API: see SKU mappings.

SKUs to fix

If one of your SKUs points to a product that's no longer available or no longer in My products, the page shows a notice. Open it to remove that SKU or map it to another product.