Disconnect or uninstall
You can stop a store connection in the portal, for Shopify and WooCommerce stores, or by uninstalling our app in Shopify. Either way, orders that were already imported stay in the portal.
Disconnect in the portal
On the Stores page, click Disconnect on the store's card. The card warns "Orders already imported stay. We'll stop sending tracking to this store." Click Yes, disconnect. The store disappears from the Stores page.
When you disconnect:
- no new orders come in from the store, and changes in the store no longer reach us;
- orders already imported stay, and we go on shipping them, but their tracking isn't sent to the store any more. Once they ship, their Store card says "This store is disconnected. Add the tracking number in your store yourself.";
- tracking that was still waiting to be sent isn't sent;
- store orders waiting under Orders to review are dismissed;
- your store's products and their links are kept, ready for when you connect the same store again.
WooCommerce: we also remove the webhooks we added to your store. The API key stays in WooCommerce; delete it under WooCommerce › Settings › Advanced › REST API if you no longer need it.
Shopify: the app stays installed, and its page in Shopify shows Link to portal again, so you can link the store again later. To remove the app too, uninstall it.
Uninstall the Shopify app
Uninstall Fulfillbot-Dropship & Branding from the apps list in your Shopify admin. When Shopify tells us, we:
- disconnect the store in the portal, as above, and delete our access to it;
- go on with orders we've already started on (Waiting for stock, Being packed, Ready to ship): they're shipped or cancelled as agreed with you;
- cancel orders we haven't started on (orders still waiting for you, and Ready for fulfilment) about 30 days after you uninstall, unless you install the app again before then. We email you the list of cancelled orders, and their recipient details are redacted.
Orders shown as Awaiting payment follow the same rule: if we released the stock because the payment wasn't made in time, the order counts as not started (like Ready for fulfilment) and gets cancelled; if shipping is waiting for your payment, we've already started packing it and go on with it. Orders we have started on here means anything past Ready for fulfilment, including Waiting for stock; the store-change rule on Store orders treats Waiting for stock as not started.
Disconnecting in the portal never cancels orders this way: it only applies when the app is uninstalled.
What happens to your data
For orders from your Shopify store, we replace the recipient's name, company, phone, email, street address, postcode and buyer note with [redacted] 180 days after the order ships or is cancelled. City, region and country stay for accounting and carrier records, as do order numbers, amounts and tracking numbers.
After you uninstall, Shopify asks us to delete the store's data. Unless you've installed the app again by then, we delete the store's name, your synced store products and their links, and redact the recipient details of orders that have ended. Orders still in progress are redacted when they end.
Install again
Install the app again from the Shopify App Store, then click Link to portal on its page, as in Install the Shopify app. This creates a new connection:
- orders the old connection imported aren't imported a second time;
- tracking for those older orders isn't sent to the store, so add it in Shopify yourself;
- if Shopify hasn't asked us to delete the store's data yet, your synced products and links are still there; otherwise click Sync products and link them again.
Installing again within 30 days also stops the automatic cancelling of orders we haven't started on.
Connect a WooCommerce store again
Click Connect WooCommerce and connect the same store address again, as in Connect WooCommerce. Orders imported before aren't imported a second time, and your product links are still there. Tracking for orders imported before you disconnected isn't sent to the store.