Your account

Signing in, passwords, the notification bell, and the settings that affect your orders.

Sign in with your email and password, or with Continue with Google if the sign-in page shows it. Messages you may see:

"Incorrect email or password."
"Please verify your email first. Check your inbox for the link we sent." See Get started.
"This account is not active. Please contact us."
"This is a staff account. Please sign in on the staff workspace."

If you signed up with a password and later click Continue with Google with the same email, we link your Google account to your portal account. For your security we then remove your password and sign you out on your other devices: from then on, sign in with Google, or set a password again (see below). If we can't link them, you see "We couldn't connect Google to the existing account for this email. Sign in with your email and password instead."

Forgotten password

On the sign-in page, click Forgot password?.
Enter your email and click Send reset link. The page says "If that email is registered, we've sent a reset link."
Open the link in the email. It works once, for 1 hour.
Choose a new password and click Update password.

You're then signed out on all your devices, and sign in again with the new password. If the sign-in page doesn't offer Forgot password?, ask your account manager to reset your password.

Change your password

Open Settings and click Change password under your email; the account menu at the top right has it too. Enter your current password and the new one, then click Update password. You stay signed in here; your other devices are signed out.

If you have no password, because you signed up with Google or linked Google to your account, you see Set a password instead:

if we can email you, click Email me a link and choose your password from the email;
otherwise, if you signed in more than 10 minutes ago, you're asked to sign in with Google again first, and then have 10 minutes to set it.

Notifications and to do

The bell at the top of every page has two tabs:

Notifications: updates about your account, for example a quote that's ready, an order that needs payment to ship or has shipped, a top-up we received or didn't accept, a refund, or a store you need to reconnect. The bell shows how many you haven't read. Click one to open it, or click Mark all as read. The Notifications page lists them all; we keep them for 90 days.
To do: what's waiting for you right now, the same list as Needs your attention on Home. An item goes away once you've dealt with it. A top-up we didn't accept stays for 30 days, and a request we cancelled stays for a limited time.

When an order needs payment to ship, and when we release its stock because the payment didn't come in time, we usually also email you.

Shipping preferences

Shipping preferences in Settings tells us which shipping option to use for each destination:

Choose a destination, or leave All destinations (default) to set your default.
Choose a shipping option and click Save preference. Saving a destination that already has a preference replaces it.

When we choose the shipping option for an order, we use your preference for its country. If you have none for that country, we use your default, as long as it can ship that order. If neither applies, the order waits for you as Choose a shipping option. The details are in Shipping and tracking.

Changes apply to orders created or changed after you save. To apply them to orders that are already on hold, click Recheck on-hold orders, in Settings or on the Needs attention tab of Orders. Orders with nothing left to fix then go ahead.

Other settings

Company details: Settings shows your company name and country. To change them, ask your account manager.
Auto purchase: at set times each day we buy what your orders waiting for stock are missing, in a purchase order paid from your wallet. It has its own card in Settings. See Auto purchase.
API access: if we've turned on API access for you, Settings links to your API keys. See Fulfillbot API.

If your account is on hold

If we put your account on hold, every page shows "Your account is on hold. You can view your data and top up, but new orders and requests are paused." Actions that are paused say "Your account is on hold. Please contact your account manager." Please contact your account manager.